ABOUT TELUS BILLING SUPPORT

About telus billing support

About telus billing support

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• At this point, I feel I'm staying misled and mistreated. Irrespective of many calls and escalations, I however do not need clarity on my discount rates or a good resolution to my fears.

• I was bounced involving several agents, my calls were being disconnected, and I gained inconsistent data about my deal and savings.

• A friend who can also be a Telus customer showed me his approach aspects, and He's receiving an identical program for substantially a lot less while not having to get units, which contradicts what Abdul told me.

I termed Telus CS at 8.55AM Mountain time plus they hanged up on me, stating that I need to connect with for the duration of "frequent office hours". Is this for serious?

It is possible to only modify it. I waited for one hour over the telephone to talk to a human. He was beneficial, but had to redirect me to another particular person. I was then on hold for another hour. They available me an even better offer, nonetheless it wasn't what was offered on the web. People discounts are For brand new customers. To be a loyal customer I would have to fork out $seventy eight when compared to $sixty for a new customer, for that service I required.

• In my conversation with Juan with the loyalty team, I had been falsely accused of being discriminatory Once i referenced A different department, which was really offensive and uncalled for. Juan later on apologized, saying that the knowledge was totally unacceptable.

  I was not telling but seeking to talk to him nonetheless he bought mad and hung up.  This is preposterous and intensely horrible customer service.  I will likely be pulling my two traces from Telus . If Here is the customer service individuals are acquiring out of your reps than you might want to resource it somewhere else.  I have already been with Telus for approximately fourteen yrs and It truly is pretty sad that it's got come to this . Looking at these threads and remarks remaining by Other people it appears I'm not the sole one particular.  

I are contacting and contacting Telus and had a chat Together with the AI that did not appear to understand what I was asking.

The TELUS crew acknowledges that our perform spans a lot of Territories and Treaty places and we've been grateful for the standard Understanding Keepers and Elders who're with us these days, whoever has absent just before us as well as youth that inspire us.

If an automated assistant asks for The rationale of your respective get in touch with, mention "I want to make payment preparations for my mobility bill".

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@Oleginza Wrote: I termed Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing that I should contact all through "normal Place of work several hours". Is that this for authentic?

I have manufactured many mobile phone phone calls, I have clicked on Telus technical support "Alternatively, you could Speak to our TELUS Administration Workforce listed here".  concluded the form, without any reaction, and completed An additional variety on MyTelus and in addition go no reaction.

The TELUS group acknowledges that our work spans several Territories and Treaty parts and we're grateful for the normal Understanding Keepers and Elders that are with us nowadays, individuals who have long gone just before us and the youth that encourage us.

This is a significant squander of time and only produces an incredibly annoyed customer in advance of they get to speak to the CSR and now the CSR has to cope with an presently pressured for their limit customer.

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